What to Check Before Sending Your Electricity Bill for Review
Direct answer: send the whole bill, not just the front-page total.
A proper bill review needs dates, usage, tariff type, supply charge, solar credits, meter read type and plan details. A screenshot of the amount owing is not enough to understand the problem.
The details do the work.
- Include every page of the bill where possible.
- Make sure the billing period, daily kWh, tariff lines and meter read type are visible.
- For solar homes, include import, export and feed-in credit lines.
- Remove or cover sensitive payment details if you do not want them reviewed.
The mistake people make
The mistake is sending only the scary number.
The total tells us something is worth checking. It does not show whether the issue is usage, rates, billing days, solar export, tariff windows, estimated reads or an expired discount.
Context beats screenshots.
A useful bill review needs the lines behind the total.
What to include
Before sending the bill, check that these details are visible.
| Bill detail | Why it matters | Check before sending |
|---|---|---|
| Billing period | Makes totals comparable | Start and end dates visible |
| Daily kWh or usage | Shows household demand | Usage table visible |
| Tariff type | Explains pricing | Flat, time-of-use or controlled load shown |
| Supply charge | Shows fixed daily cost | Daily charge visible |
| Solar lines | Shows import/export pattern | Feed-in credits and export kWh visible |
| Meter read type | Shows confidence in usage | Actual or estimated read visible |
If the bill is blurry or cropped, the review may miss the most important line.
What to add if you want better advice
The bill is the start. A few extra details make the review more useful.
Mention whether the home has solar, a battery, gas hot water, electric hot water, pool pumps, EV charging, medical equipment, working-from-home needs or recent appliance changes. Also mention what you care about most: high bill, plan comparison, solar value, battery interest, backup concern or EV preparation.
The goal is not more paperwork. It is fewer wrong assumptions.
What not to send
Avoid sending details that are not needed for the energy question.
You can cover bank details, payment barcode, customer reference numbers or personal information you do not want reviewed, as long as the energy data remains visible. Name, suburb/postcode and contact details may still be needed if you are asking for follow-up advice.
Keep the useful data clear. Protect what is unnecessary.
What to Check Before Sending Your Electricity Bill for Review
Send the full bill pages, make the usage and tariff lines readable, and add a short note about what changed or what you want to understand.
A better bill review starts before the bill is uploaded. Give the reviewer enough evidence to find the real issue.